Data Deletion Request - #club

There are three levels of deletion. Choose the one you want - you do not have to delete your account to remove your social analytics. Requests are free, we do not require a reason, and asking costs you nothing on the platform.

Revoking our access is not the same as deleting your data. Removing #club from your Instagram or Google app permissions stops future collection. To remove what we already hold, make a request on this page.

Through Instagram or Facebook. Open Settings, then Apps and websites, find Hashtag Club (or #club), and select Remove. Removing the app revokes our access immediately and calls our deletion endpoint, which destroys the stored access token and erases the profile data we had copied from your account.

Through Google or YouTube. Open your Google Account, then Security, then Third-party apps with account access, find Hashtag Club, and select Remove access.

On disconnection:

• the API access token is destroyed immediately;
• no further analytics are read from that account;
• analytics already collected are deleted within 30 days, except where they form part of a completed deal record, in which case the retention table below applies;
• your #club account stays open and you may reconnect at any time; and
• deals in flight whose reward depends on a metric cannot be verified once you disconnect. We tell you this before it takes effect if it applies to you.

You may ask us to delete a specific item without closing your account. Email support@hashtagclub.co saying which item you want removed. That includes:

• a connected social account and its analytics;
• uploaded KYC documents (see what we must retain, below);
• a profile field - photograph, city, biography, category;
• a piece of content you submitted that is not part of a completed deal;
• your marketing consent for email, SMS or WhatsApp - this stops marketing messages without affecting transactional messages about your deals;
• your model release and content consent for #club marketing;
• your cookie and tracking preferences; or
• your referral history - note that earned rewards may be affected.

We respond within 7 days for a single record or a consent withdrawal.

In the app. Creators: open Passport and select Delete account. Brands: open your brand profile and select Delete account. This permanently deletes your profile, applications and wallet history, and cannot be undone.

By email. Write to support@hashtagclub.co with the subject line Data Deletion Request - [your registered email address].

So that we can find your records and be sure the request is genuinely yours, include your full name as registered, your registered email address and mobile number, whether you are a creator or a brand or both, and your connected social handles. Include your bank account details only if you have ever received a payout or a referral withdrawal, and your entity name and GSTIN only if you hold a brand account. A reason is optional and we will not press for one.

If you no longer have access to the registered email, tell us and we will verify you another way. We will not refuse a deletion request merely because you cannot reach an old inbox. We will not act on an unverified request, and we will not act on a request from somebody else unless they show evidence of authority.

Once we have a verified request we:

1. acknowledge within 48 hours, with a reference number;
2. check for the holds below and tell you if any apply, and when they clear;
3. close the account and stop all processing that is not legally required;
4. erase personal data across production systems within 30 days;
5. instruct every processor we use to erase, and confirm where they provide a way to;
6. purge backups on their rotation cycle, within 90 days; and
7. send written confirmation when it is done, listing anything we retained and why.

We always action a valid deletion request. But we cannot delete data while it is needed to finish a live obligation or to protect the platform. Where one of these applies we tell you which one, and when it clears. Everything we can lawfully delete immediately, we do delete immediately.

Some data cannot be deleted because the law requires us to keep it. The Digital Personal Data Protection Act, 2023 permits retention where another law requires it.

Where you uploaded a document image rather than only typing a PAN, we delete the image on erasure and keep only the extracted data we are legally required to keep.

Anything we retain under this section is:

• restricted to named personnel on a need-to-know basis;
• excluded from every other use - never matching, analytics, marketing or deal facilitation;
• held under the encryption and access controls in our Privacy Policy; and
• deleted automatically at the end of its retention period.

Referral balances. An erasure request forfeits any referral balance you have not withdrawn. Withdraw first. We will remind you of an outstanding balance when we acknowledge your request.

Backups. Erasure applies to production systems within 30 days. Encrypted backups are purged on their rotation cycle, within 90 days of the request. Backups are not restored except for disaster recovery, and any restoration re-applies the deletion.

We can delete what we hold. We cannot delete what others lawfully received:

• Brands who received your analytics after you accepted a deal decide on their own responsibility what they do with it. You may write to the brand directly, and we will tell you which brands received your data if you ask.
• Instagram, YouTube and Facebook hold data under their own policies. Use the instructions under Level 1.
• Content already published on a third-party platform stays there until you remove it.
• Our escrow and payment partners retain transaction records under their own statutory obligations.

This section is for Meta's platform review, and for anyone who connected an Instagram account to #club.

What we obtain. Through official APIs, and only after you authorised the connection: your profile name and picture, your Instagram business account ID and username, follower count, engagement metrics, audience demographics, and per-post insights.

How we use it. In accordance with the Meta Platform Terms, we use this data only to provide our services to you and to the brand party to your deal. We do not sell it, do not use it for advertising or marketing, do not transfer it except to a contracted service provider, to the brand party to your deal, or where the law requires, and do not use it to inform creditworthiness or any similar determination.

How to request deletion. All three routes are equivalent: remove the app in Instagram or Facebook settings, email support@hashtagclub.co, or delete your account in the #club app as described above. Removing the app calls our deletion endpoint directly and returns a confirmation code.

Timeline. Acknowledgement within 48 hours. Deletion from production systems within 30 days. Backups within 90 days, subject to the retention above.

Write to Manish Maryada, Grievance Officer, at support@hashtagclub.co. We acknowledge within 3 to 5 business days and resolve within 15 days, or tell you why we need longer and when we expect to conclude. If you remain dissatisfied you may approach the Data Protection Board of India through the channels it publishes.

Deletion is one of several rights you hold. You may also ask for access to your data, for a correction, for a summary of who we shared it with, to withdraw consent, or to nominate someone to exercise your rights if you die or become incapacitated. See our Privacy Policy, or write to us.

• Deletion requests are free.
• You will not be disadvantaged, charged differently, de-ranked or pressured for asking.
• We do not require a reason.
• We will not make deletion conditional on your continuing to use anything, except where one of the holds above applies.
• Withdrawing consent is as easy as giving it.

Deletion requests and grievances: support@hashtagclub.co

Hashtag Club, Villa 83, Vishal Sanjivini, 168, Ecity and Fab City Road, Tukkuguda, Hyderabad 501359

See also our Privacy Policy and Terms of Service.